Terms and conditions Online Academy and Webshop

Article 1 – Definitions

• Additional Agreement: an agreement whereby the consumer acquires products, digital content and/or services in connection with a distance contract.

• Cooling-off Period: the period within which the consumer may exercise the right of withdrawal.

• Consumer: the natural person not acting for purposes relating to their trade, business, craft or profession.

• Day: calendar day.

• Digital Content: data produced and supplied in digital form, including online academy content.

• Continuous Performance Contract: an agreement providing for the regular supply of products, services and/or digital content over a defined period.

• Durable Medium: any tool that enables the storage of information in such a way that it can be consulted unchanged at a later time.

• Right of Withdrawal: the consumer’s right to withdraw from the distance contract within the cooling-off period.

• Entrepreneur: Raiva Sports.

• Distance Contract: a contract concluded within an organized system for distance selling using one or more means of distance communication.

Article 2 – Identity of the Entrepreneur
Raiva Sports
Slingerweg 116/118
4814 AZ Breda
The Netherlands
Telephone: +31 683561173
E-mail: info@raivasports.nl
Chamber of Commerce (KvK): 7053884
VAT number: NL001788955B23

Article 3 – Applicability
These terms apply exclusively to distance contracts concluded via the webshop and online academy. Purchases made physically at the sports facility are subject to the sales conditions applicable at that location. These terms are made available electronically prior to the conclusion of the agreement in such a way that they can be stored on a durable medium.

Article 4 – The Offer
The offer contains a complete and accurate description of the products and digital content. Obvious errors or mistakes in the offer are not binding. Any limitations or conditions are explicitly stated.
 
Article 5 – The Agreement
The agreement is concluded at the moment the consumer accepts the offer and receives confirmation by email. The entrepreneur takes appropriate security measures for electronic data transfer and payments. The entrepreneur may, within legal limits, verify whether the consumer can meet payment obligations and may refuse an order for valid reasons. At the latest upon delivery, the consumer receives all legally required information on a durable medium, including the model withdrawal form where applicable.
 
Article 6 – Right of Withdrawal
For Products
The consumer may withdraw from the agreement within 14 days of receiving the product without giving reasons. The cooling-off period begins on the day after receipt of the product, or in the case of multiple deliveries, on the day of receipt of the final product. If required information regarding the right of withdrawal is not provided, the cooling-off period is extended in accordance with applicable law.

For Services and Digital Content
The consumer may withdraw within 14 days from the conclusion of the agreement. If the consumer expressly agrees prior to the end of the cooling-off period to immediate delivery of digital content and acknowledges that the right of withdrawal is lost once delivery has started, the right of withdrawal expires at the moment delivery begins. If such consent or acknowledgment is not provided, the right of withdrawal remains in effect.

Article 7 – Obligations During the Cooling-off Period
The consumer shall handle the product carefully and only as permitted in a physical store. Any depreciation resulting from excessive use may be charged to the consumer.

Article 8 – Exercising the Right of Withdrawal
Withdrawal must be communicated via an unambiguous statement by email or by using the model withdrawal form. The product must be returned within 14 days after notification. The consumer bears the direct cost of return shipment unless otherwise stated. The burden of proof for correct and timely withdrawal rests with the consumer. For digital content, no costs are due if valid waiver of withdrawal has not been given.

Article 9 – Obligations of the Entrepreneur in Case of Withdrawal
Refunds are made within 14 days after notification of withdrawal.  The entrepreneur may withhold reimbursement until the product has been received or proof of return has been provided. Refunds are made using the same payment method as originally used.

Article 10 – Exclusion of the Right of Withdrawal
The right of withdrawal is excluded for:

• Sealed supplements or hygiene products once the seal has been broken

• Custom-made or personalized products

• Products with limited shelf life

• Digital content where delivery has started following explicit consent and acknowledgment of waiver

 
Article 11 – Price
All prices include VAT.  Price changes do not affect agreements already concluded, unless legally required. For continuous performance contracts, price changes may occur with prior notice and the right to terminate.

Article 12 – Conformity and Warranty
Products and services must conform to the agreement and applicable legal requirements. Any additional guarantees do not limit statutory rights of the consumer. 
 
Article 13 – Delivery and Performance
Delivery takes place within 30 days unless otherwise agreed. Risk of damage or loss transfers upon delivery. In case of temporary technical interruptions of the online learning environment, the entrepreneur will make reasonable efforts to resolve the issue promptly, unless caused by intent or gross negligence.

Article 14 – Duration, Termination and Renewal
Continuous performance contracts may be terminated at any time with a notice period of up to one month. Termination must be possible through the same method by which the agreement was concluded. Automatic renewal is only permitted if the consumer can terminate at any time with a notice period of up to one month.

Article 15 – Payment
The entrepreneur may require full prepayment. In the event of late payment, statutory interest and extrajudicial collection costs will be due after formal notice and a 14-day payment period, in accordance with applicable law.
 
Article 16 – Complaints Procedure
Complaints may be submitted via info@renzogracieholland.com. A substantive response will be provided within 14 days. Consumers may also use the EU Online Dispute Resolution platform: https://ec.europa.eu/consumers/odr

Article 17 – Disputes
Dutch law applies. The consumer may submit disputes to the competent court in accordance with statutory rules, including the court of their place of residence.

Article 18 – Additional or Deviating Provisions
Additional or deviating provisions may not be to the detriment of the consumer and must be recorded in writing or on a durable medium.

Article 19 – Amendments
Amendments have no retroactive effect. For continuous performance contracts, amendments will be communicated in advance by email. If a change is detrimental, the consumer has the right to terminate the agreement before the effective date.

Article 20 – Language
These Terms and Conditions were originally drafted in Dutch and have been translated into English for convenience purposes only. In the event of any discrepancy, inconsistency or interpretation conflict between the Dutch and English versions, the Dutch version shall prevail and be legally binding.


These General Terms & Conditions have been last updated by February 11, 2026.